Overall Experience Reviews For Sport Clips Haircuts of Stateline

I want to start by saying that I rarely take the time to post a bad review, because I don’t expect perfection. I felt compelled here. I went to get my haircut, and there was the manager Anissia, and someone training named D Angelo. In my previous visit, I observed Anissia being rude to the person whose hair she was cutting. He was obviously not talkative, and seemed a bit socially awkward. She kept reacting with rude facial expressions if she didn’t like the answers he was giving to her questions. She also made eye contact a couple of times to the stylist cutting my hair, and they reacted in an unprofessional manor. Some guys like to just get their haircut, watch the game, and not talk much. I felt bad with how he was treated, and I didn’t like her attitude. Now back to my visit this time. The trainee was fine with the clippers, but had no experience with scissors. Anissia had been helping him with the scissors on previous haircuts, but she convinced him to try it on me on his own for the first time. I could tell he was nervous, not cutting much off. After the third time of asking for more off, I gave up. I just left unsatisfied.They were extremely busy, so they weren’t rinsing or washing hair. Just haircut and out. At the register, they rang me up for a MVP. I explained I just received a haircut only, and she said they only have one price. Like WTF. She ended up taking off the MVP, but acted like she was doing me a favor. Very frustrated with the experience.

Online check in is a joke. I arrived at the recommended time, and still waited 45minutes. Slowest haircut I’ve ever had in my life.

I have been going to Sports Clips for about 5 years. I am now thinking of changing. I always tipped a 20 dollar bill. Today, I scheduled an appointment for 39 minutes. It told me to be there and be checked in by 4:32pm. On the way to the appointment, I happened to check the app to find out it is going to be another 40 minutes from around 4:22pm. I decided to show up anyway, at 4:31pm, to find out, the wait got longer because customers chose to walk in and get in front of me on the wait list. REALLY, what is the point of the app, if you can not schedule an appointment to a specific time?